Careers at Paws on Chicon
Assistant Store Manager
Store Leadership
Support daily operations, coach team members, and help lead one of Austin’s premier independent pet supply stores while preparing for a future Store Manager role.
Apply NowEmployment Type
Full-Time
Classification
Hourly or Salaried; Generally Non-Exempt
Reports To
Store Manager
Locations
Chicon, South Congress, and Easton Park
Help Lead a Successful Store Team
The Assistant Store Manager partners with the Store Manager to provide consistent daily leadership and maintain a welcoming, organized, and well-run store.
In this role, you will supervise team members, support training, oversee operational priorities, and serve as Manager-on-Duty when the Store Manager is not present. You will help ensure that customers receive excellent service and that the team consistently executes Paws on Chicon’s standards.
Your Mission
Support the Store Manager by leading consistent daily execution, developing team members, and keeping the store customer-ready.
What You’ll Do
You will help lead the store team, maintain operational standards, and support an exceptional customer experience.
Daily Leadership
- Supervise team members during assigned shifts.
- Serve as Manager-on-Duty when the Store Manager is not present.
- Delegate tasks and communicate daily priorities.
- Help maintain a productive, respectful, and accountable workplace.
- Address immediate operational issues and escalate concerns appropriately.
Team Development
- Support new-employee onboarding and training.
- Coach team members on customer service and operational standards.
- Provide clear direction and constructive feedback.
- Help team members build confidence, knowledge, and consistency.
Inventory and Store Standards
- Oversee inventory receiving and reconciliation.
- Help maintain accurate, organized inventory.
- Ensure shelves, displays, and backstock areas meet company standards.
- Monitor store appearance and help keep the sales floor customer-ready.
Store Operations
- Complete opening, closing, cash-handling, and end-of-day procedures.
- Support the Store Manager with daily operational priorities.
- Execute eCommerce deliveries when scheduled.
- Help protect customer and employee safety and maintain basic store operations.
Customer Experience
- Model friendly, knowledgeable, and attentive customer service.
- Help customers find products that align with their stated goals and preferences.
- Assist with service recovery and customer concerns within assigned authority.
- Help create a welcoming environment for pets and their people.
Store Manager Support
- Communicate operational concerns and team needs promptly.
- Help execute store plans, procedures, and company priorities.
- Maintain continuity when the Store Manager is away.
- Develop the knowledge and judgment needed for future Store Manager opportunities.
Who Thrives in This Role?
You will probably enjoy working as an Assistant Store Manager if you:
✓ Enjoy leading and supporting a team.
✓ Provide excellent customer service.
✓ Communicate clearly and respectfully.
✓ Stay organized in a fast-paced environment.
✓ Take ownership of daily responsibilities.
✓ Make sound decisions within established policies.
✓ Are dependable, calm, and solutions-oriented.
✓ Are interested in pet nutrition and education.
Previous retail leadership or supervisory experience is strongly preferred.
Paid Training
We provide training in Paws on Chicon’s products, procedures, leadership expectations, and operational standards.
Work Schedule
Our stores are open seven days a week and most holidays. Assistant Store Managers must be available to support the store across opening, closing, weekday, and weekend shifts.
- Opening and closing shifts
- Weekday and weekend shifts
- Receiving and inventory-related shifts
- Holiday shifts as required
Dependable weekend and holiday availability is required.
Physical Requirements
This is an active retail leadership position involving customer service, stocking, receiving, and movement throughout the store.
✓ Stand and walk for extended periods.
✓ Bend, kneel, squat, reach, and climb ladders.
✓ Lift and carry up to 50 pounds.
✓ Stock merchandise and assist with deliveries.
✓ Work around dogs, cats, pet hair, and occasional pet-related messes.
✓ Safely navigate stockrooms and busy retail environments.
Role Responsibilities and Authority
The Assistant Store Manager provides important daily leadership but is not independently responsible for:
- Final schedule approval
- Final hiring or termination decisions
- Payroll approval
- Independent high-impact financial or vendor decisions
- Issues that exceed company-defined authority and require escalation
What Success Looks Like
Successful Assistant Store Managers consistently meet the following standards:
Grow With Us
Continue Building Your Leadership Career
Assistant Store Managers build the operational knowledge, leadership experience, and judgment needed to prepare for future Store Manager opportunities as positions become available.
We seek to promote qualified team members from within whenever practical.
Why Work at Paws on Chicon?
Benefits vary by position and employment status and may include:
Ready to Join Our Team?
If you are an organized, dependable retail leader who enjoys developing people, serving customers, and creating a great environment for pets and their families, we would love to hear from you.
This page will remain hidden until the online application is available.
Paws on Chicon is an Equal Opportunity Employer. We are committed to maintaining a respectful and inclusive workplace.