Careers at Paws on Chicon

Key Holder

Part-TimeHourly

Take the next step in retail leadership by supporting customers, guiding the store team, and helping ensure every assigned shift runs safely and successfully.

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Employment

Part-Time

Compensation

Starting at $16/hour

Expected Hours

25–35 per week

Store Location

South Congress

Openings

1 opening

Help Lead a Successful Store Shift

Key Holders are experienced retail team members who take on additional responsibility for store operations, customer service, and shift-level leadership.

In addition to helping customers and completing regular retail responsibilities, Key Holders open and close the store, handle cash procedures, serve as Manager-on-Duty during assigned shifts, support team execution, and escalate operational or safety concerns to store leadership.

Your Mission

Provide dependable shift leadership while protecting store operations, supporting the team, and delivering an exceptional customer experience.

What You’ll Do

Your work will combine customer service, retail operations, cash handling, and shift-level leadership.

Shift Leadership

Serve as Manager-on-Duty during assigned shifts.
Help ensure assigned tasks are completed accurately and on time.
Support customer satisfaction throughout the shift.
Provide basic staff coaching and training as directed by the Store Leader.
Escalate operational, safety, staffing, or customer concerns appropriately.

Opening, Closing, and Cash

Open and close the store according to established procedures.
Complete opening and end-of-day responsibilities.
Handle registers, cash, and store funds accurately.
Protect cash integrity and secure registers and safes.
Help maintain store security during assigned shifts.

Customer Service

Create a welcoming and helpful experience for customers and their pets.
Assist customers with products, services, and store questions.
Handle customer concerns calmly and professionally.
Help de-escalate difficult situations when necessary.
Seek leadership support when an issue exceeds the authority of the role.

Store Operations

Support daily store tasks and operating standards.
Help maintain a clean, organized, stocked, and customer-ready store.
Execute eCommerce deliveries when scheduled.
Respond promptly to safety or operational concerns.
Document and report incidents according to company procedures.

Who Thrives in This Role?

You will probably enjoy working as a Key Holder if you:

✓ Enjoy helping customers and their pets.

✓ Remain calm when problems arise.

✓ Take responsibility for completing important tasks.

✓ Communicate clearly with customers and coworkers.

✓ Make sound decisions within established policies.

✓ Know when to act and when to escalate.

✓ Are dependable, punctual, and organized.

✓ Enjoy helping a team work successfully.

Previous retail experience and demonstrated reliability in a customer-facing environment are strongly preferred.

Training and Development

We provide training on the procedures, standards, and leadership responsibilities required for the role.

Opening and closing procedures
Cash-handling standards
Manager-on-Duty responsibilities
Customer service and de-escalation
Store safety and security
Incident documentation
Team coaching and communication
Escalation procedures

Work Schedule

Our stores are open seven days a week and most holidays. Key Holders must be available for the opening, closing, weekend, and holiday shifts required by the store.

Opening shifts
Afternoon and closing shifts
Saturday and Sunday shifts
Holiday shifts as required
Occasional eCommerce delivery shifts when scheduled

Dependable availability for opening, closing, weekend, and holiday shifts is required.

Physical Requirements

This is an active retail position involving customer service, stocking, cleaning, store operations, and movement throughout the store.

✓ Stand and walk for extended periods.

✓ Bend, kneel, squat, reach, and climb ladders.

✓ Lift and carry up to 50 pounds.

✓ Stock merchandise and complete routine store tasks.

✓ Work around dogs, cats, pet hair, cleaning products, and occasional messes.

✓ Safely navigate wet surfaces and busy retail environments.

Understanding the Role

Key Holders provide shift-level leadership within established company policies. This position is not responsible for:

Making product or supply ordering decisions
Creating or approving employee schedules
Making disciplinary decisions
Authorizing company spending or financial commitments
Approving vendors, repairs, or outside services

Key Holders are expected to protect customers, staff, cash, and store assets while promptly escalating matters that require additional authority.

What Success Looks Like

Successful Key Holders consistently meet the following standards:

The store opens and closes accurately and on time.
Cash-handling procedures are completed accurately.
Assigned shifts run safely and efficiently.
Customers receive helpful and professional service.
Store tasks are completed accurately and on time.
Team members receive clear and respectful direction.
Operational and safety issues are escalated promptly.
Attendance, punctuality, and shift coverage are reliable.

Grow With Us

Build Your Leadership Experience

The Key Holder position provides an opportunity to strengthen customer-service, operational, and leadership skills while preparing for possible future store-management opportunities.

Store Support Associate

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Retail Associate

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Key Holder

↓

Assistant Store Manager

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Store Manager

We seek to promote qualified team members from within whenever practical.

Why Work at Paws on Chicon?

Benefits may vary by position, employment status, eligibility, and plan terms.

Employee Feed
Pet Nutrition Education
Employee Discount
PTO
Profit Sharing

Ready to Join Our Team?

If this opportunity matches your experience, availability, and goals, we would love to hear from you.