Careers at Paws on Chicon

Retail Associate

Part-TimeHourly

Build relationships, share practical pet-nutrition knowledge, and help every customer make the perfect purchase.

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Employment

Part-Time

Compensation

Starting at $15/hour

Expected Hours

20–30 per week

Store Location

Easton Park

Openings

1 opening

Help Customers Make the Perfect Purchase

Retail Associates are the primary customer-facing members of the Paws on Chicon store team.

You will welcome customers, learn about their pets, answer questions, recommend appropriate products, process transactions, prepare eCommerce orders, restock merchandise, and help maintain a clean, organized store. This is a consultative sales role built around listening, education, and long-term customer relationships—not high-pressure selling.

Your Mission

Help every customer make a confident purchase through thoughtful service, practical education, and honest recommendations.

What You’ll Do

Your work will combine customer service, product education, sales, and daily store operations.

Customer Experience

Welcome customers and provide knowledgeable, friendly service.
Ask thoughtful questions to understand each pet’s needs.
Answer questions clearly and help customers compare options.
Build long-term relationships with pet parents.
Educate customers about our free loyalty program and available rewards.

Product Recommendations

Recommend high-quality pet food, treats, supplements, toys, and supplies.
Explain product ingredients, features, and meaningful differences.
Suggest complementary products that genuinely improve the customer’s purchase.
Support sales goals through service rather than pressure.
Continue developing practical pet-nutrition and product knowledge.

Store Operations

Accurately process customer transactions.
Pick, pack, and prepare eCommerce delivery and pickup orders.
Receive and unload shipments.
Restock merchandise and maintain product displays.
Keep the store clean, organized, and customer-ready.

Teamwork and Reliability

Communicate clearly with coworkers and store leadership.
Support teammates during busy periods, deliveries, and shift transitions.
Maintain excellent attendance and punctuality.
Arrive prepared and ready to begin work on time.
Follow all company policies and procedures.

Who Thrives in This Role?

You will probably enjoy working as a Retail Associate if you:

✓ Enjoy helping people and building relationships.

✓ Are interested in pet nutrition and wellness.

✓ Listen carefully before making recommendations.

✓ Can explain information clearly and practically.

✓ Prefer thoughtful selling over aggressive sales tactics.

✓ Stay calm and helpful during busy periods.

✓ Take pride in clean and organized spaces.

✓ Are dependable, punctual, and coachable.

✓ Enjoy continuous learning.

✓ Work well as part of a team.

Previous retail or customer-service experience is helpful but not required.

Training and Development

You do not need to arrive as a pet-nutrition expert. We will teach you the knowledge, systems, and procedures needed to succeed.

Pet nutrition fundamentals
Product knowledge
Customer discovery
Recommendation conversations
Point-of-sale procedures
Loyalty programs
Store operations
Merchandising standards

Work Schedule

Our stores are open seven days a week and most holidays. Flexibility and dependable availability are important.

Morning, afternoon, and evening shifts
Saturday and Sunday shifts
Holiday shifts as required
Schedules based on approved availability and store staffing needs

Physical Requirements

This is an active retail position involving customer service, stocking, receiving, and movement throughout the store.

✓ Stand and walk for extended periods.

✓ Bend, kneel, squat, reach, and climb step stools.

✓ Lift and carry merchandise and pet-food bags.

✓ Perform repetitive stocking and merchandising tasks.

✓ Operate registers and other store equipment.

✓ Work around dogs and other pets visiting the store.

✓ Read labels, prices, signs, and product information.

✓ Communicate effectively with customers and coworkers.

Reasonable accommodations may be available to qualified individuals with disabilities, consistent with applicable law.

What What This Position Does Not Include

Retail Associates support customer service and daily store operations but are not responsible for:

Cash reconciliation
Inventory adjustments
eCommerce delivery decision-making
Supervisory duties

What Success Looks Like

Successful Retail Associates consistently meet the following standards:

Customers feel welcomed, heard, and respected.
Product recommendations reflect the customer’s actual needs.
Transactions are completed accurately.
Assigned tasks are completed reliably and on time.
Shelves, displays, and work areas remain organized.
Attendance and punctuality are dependable.
Product knowledge and confidence improve over time.
Customers and team members provide positive feedback.

Grow With Us

Build a Career at Paws on Chicon

Team members who demonstrate strong performance, reliability, product knowledge, and leadership ability may have opportunities to advance as positions become available.

Retail Associate

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Key Holder

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Assistant Store Manager

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Store Manager

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District Leadership Opportunities

We seek to promote qualified team members from within whenever practical.

Why Work at Paws on Chicon?

Benefits may vary by position, employment status, eligibility, and plan terms.

Employee Discount
Profit Sharing
Employee Feed
PTO

Ready to Join Our Team?

If this opportunity matches your experience, availability, and goals, we would love to hear from you.