In-store pick up/ Delivery

You can place your order online for In-Store pickup.

Delivery Questions:

Will you deliver if I am not at home?

Yes, we will leave your order at your front door if there is no one home. If you have specific delivery instructions for us, please include those instructions at checkout.  We will not be responsible if your delivery location is not a secure place. If you order any frozen food to be delivered please make sure you are home as it will not be refunded if it defrosts. Please provide the best place to have your items delivered.


What days do you offer Local Delivery?

All orders placed Monday-Friday on the site will be delivered within 24 hours. 


What is the cutoff time for Local Delivery?

Friday at 3pm or we will deliver Monday morning.


How much does Local Delivery cost?

Our Local Delivery service is $9.99 for orders under $65.00. FREE delivery for orders over $65.00. 


Zip Codes we deliver to at this time:

78701, 78702, 78704, 78705, 78712, 78721, 78722, 78723, 78741, 78744, 78745, 78747, 78748, 78751

How do I order?

All orders must be placed on our website, Please select Local Delivery during checkout.


Do my online orders qualify for your Paws on Chicon Frequent Buyers Club?

Yes. All orders placed through our website are tracked. But, unfortunately, the two systems do not talk to one another and you will have to come in and claim your rewards. 


Who do I contact with questions about my order?

Please call at 512-273-7297 or email us at [email protected]


How do I return something purchased online?

All returns must be processed in-person at Paws on Chicon in Austin.